DAILYJILI Maya Customer Service: Hotline, Chat and Tickets
Maya publishes a hotline at (+632) 8845-7788 and 1800-1084-57788 (daily 8 AM to 7 PM, emergencies 24/7) and an in-app Support Chat with live-agent and ticket options.
Key facts and contents
- DAILYJILI Digital Wallet
- In BSP Circular No. 1166 a digital wallet is an electronic instrument that holds e-money: pre-funded peso value, non-interest-bearing and not a deposit, issued by an electronic money issuer on the BSP's list.
- DAILYJILI Walkthrough
- Open the Maya app, tap Cash in, pick a route (card, over-the-counter partner, linked bank, Maya Savings or kiosk), enter the amount and confirm.
- DAILYJILI Walkthrough
- In the Maya app, tap Profile, then Upgrade Your Account, enter your name and birth date as on your National ID, record the video selfie, add details and submit.
- DAILYJILI Maya Account
- Maya has four account levels: Basic, Upgraded, Super Users and Ultimate Users.
- DAILYJILI Maya Change Number
- In the Maya app open your profile, tap Settings, then Change mobile number, and follow the prompts.
- DAILYJILI Maya Down
- Open Maya's Service Availability page first: on 6 October 2026 it read Everything is running smoothly.
- DAILYJILI Maya Payment
- Log in to Maya, pick Maya at the merchant's checkout, enter your Maya-registered number and password, type the OTP, confirm the payment, then review it in the Payment Confirmation page or Transaction History.
- DAILYJILI Maya Receipt
- Maya leaves proof in different places by payment type: View receipt after an InstaPay transfer, an in-app message plus SMS for QR payments, and the Payment Confirmation page or Transaction History for an online checkout.
- DAILYJILI Maya QR Code
- A Maya QR code is either one you scan (a merchant's static display, a Maya Terminal, a QR Ph code) or a ticket code you present.
- DAILYJILI Maya Transfer Limit
- Maya sets eight kinds of cap by account level and transaction type: wallet balance, purchases, send money, InstaPay sending and receiving, PESONet, ATM and Savings.
Maya customer service runs through a small set of channels that Maya itself lists on maya.ph and in its Help Center. Maya is the wallet that used to be called PayMaya, so older articles and the lobby’s own banner use that name. Start with the table, because the right channel depends on what went wrong, and the wider Maya cashier pages for casino players link back here for that.
Maya customer service channels at a glance
Every channel below comes from Maya’s contact-us page or its support articles.
| Channel | How to reach it | When | Best for |
|---|---|---|---|
| Hotline, Maya app | (+632) 8845-7788 or 1800-1084-57788 | Daily 8 AM to 7 PM; emergencies 24/7 | Blocking an account, unauthorized transactions |
| Hotline, Maya Center | +632 8845 7777 or 1800 1084 57777 | Same hotline hours | Maya Center concerns |
| Support Chat | Help Center icon, then Chat with us | AI chatbot 24/7, then live agent | Most payment questions |
| Ticket | Raise a ticket inside chat | Email reply within 2 working days | Issues needing follow-up |
| Fraud Complaint Form | support.maya.ph fraud report page | Update within 30 calendar days | Hacked account, scam |
| Service Status page | support.maya.ph status page | Live | Checking an outage first |
Maya hotline: numbers and hours
The Maya hotline for app concerns is (+632) 8845-7788, with 1800-1084-57788 as the domestic toll-free line. Maya’s support articles describe the toll-free number as for PLDT users, and the contact page marks it as toll-free, so check the call cost with your own telco. The Maya Center numbers are separate: +632 8845 7777 and 1800 1084 57777.
The hotline is open daily from 8 AM to 7 PM. Maya says to call outside those hours only for emergencies, such as a lost or stolen phone or unauthorized transactions. If your Maya card is lost, block it in the app first: go to Cards, select the card and tap Block this card.
Maya chat support: open the Help Center
Maya support in the app starts at the Help Center. Maya’s contact page gives one route and its support articles give another, and both reach the same chat.
- Log in to Maya.
- Tap the Help Center icon at the upper right, or go to Profile and tap Get help.
- Scroll to the bottom and tap Chat with us.
- Choose a topic and send your question.
- When asked whether the article helped, tap No, then tap Raise a ticket or Chat with an agent.
The chatbot runs 24/7. It answers common questions, connects you to a live agent and helps you file a ticket. Prepare screenshots, transaction receipts or confirmation messages, earlier messages with support and any reference ID or ticket number before you start.
Maya support for a payment that went wrong
Which channel fits depends on the problem. Maya’s articles give these first moves.
| What went wrong | First move, per Maya | Timing Maya prints |
|---|---|---|
| InstaPay transfer not credited | Check the status page, then Support Chat | Money returned next banking day or sent within 2 banking days after an interruption |
| Transaction you did not make | Call the hotline to block the account, then submit the Fraud Complaint Form | Updates within 30 calendar days |
| Scam you were tricked into | Fraud Complaint Form and the hotline | Reference number by email after submitting |
| Send money to the wrong account | Send Money cannot be reversed once credited, so contact Support Chat at once | Maya’s Terms 4.13 |
| Failed QR or merchant payment | Wait for the merchant to settle with Maya | 15 days, then request a reversal |
| Cash-in delayed |
The status page is always the first stop: its Service Availability page tracks cash in, bank transfer, send money and the app itself. For delayed cash-ins, how to cash in Maya sets out each route’s fix.
File a formal complaint with Maya
If chat or the hotline leaves the problem unresolved, Maya’s complaint article gives three steps.
- Gather transaction details (date and time, account numbers, reference numbers), screenshots and any previous ticket number.
- Contact the hotline or Support Chat and say you want to file a formal complaint.
- Receive a ticket number; if Maya cannot settle it at once it says it will do its best to address it within 15 calendar days.
Track a ticket on the ticket page linked from the Help Center home. Maya also says it will never ask for your OTP, password or card CVV, even from its own representatives.
Maya support and a casino cashier
Maya’s channels cover the wallet only. The lobby’s own banner on 27 September 2026 named PayMaya as a deposit wallet, and the lobby’s Customer Services entry in the side menu, the headset button at the right edge and the chat bubble at the bottom left handle casino-side questions. Keep the two separate: a wallet limit or a failed transfer goes to Maya, a casino deposit or withdrawal question goes to the casino’s chat. For the kinds of Maya account, read the Maya account types page; for who issues the wallet, read the Maya wallet explained; and for this site’s wallet entry see Maya’s casino payment summary.
FAQ
What is the Maya customer service hotline number?
For Maya app concerns, Maya's contact page lists (+632) 8845-7788 and the toll-free 1800-1084-57788. For Maya Center concerns it lists +632 8845 7777 and 1800 1084 57777.
What hours is the Maya hotline open?
Maya says the hotline is open daily from 8 AM to 7 PM, and that you can call after hours or 24/7 to report emergencies such as a lost or stolen phone or unauthorized transactions.
Does Maya have an email address for support?
Maya's help article says it has no general email support channel for customer concerns; use the Maya Support Chat or the hotline. If you raise a ticket, the reply comes by email from Maya Support within 2 working days.
Paano makipag-chat sa Maya support?
Log in, tap the Help Center icon at the upper right, scroll to the bottom, tap Chat with us, and send your question. Ask for a live agent or a ticket when the chatbot cannot solve it.